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Rapid Access to Critical Information


Traditional 9-1-1 services provide dispatchers with basic data – phone number and location information. Dispatchers then have to secure additional information from callers, who may be frightened, panicked or injured. Comtech TCS Smart911 allows citizens to create profiles with information, including medical conditions, disabilities, special needs, locations of relevant rooms in their homes, and any other details they think 9-1-1 operators should have access to in the case of an emergency. Instant access to this information stored in a highly-secure online database allows first responders to be better prepared to immediately offer life-saving assistance.

Integrated solution

The Comtech TCS Smart911 service is integrated into Comtech TCS’ cloud-based text gateway and connects both to legacy PSAPs and evolving Next Generation 9-1-1 (NG9-1-1) public safety solutions. This enables PSAPs to securely and reliably match critical citizen emergency information with receipt of SMS, regardless of the stage of the answering points’ transition to NG9-1-1. 9-1-1 operators will have access to Comtech TCS Smart911 via the Comtech TCS Geospatial Emergency Manager (GEM) portal for all SMS9-1-1 sessions.

Emergency workers with the text superimposed: Supplemental data for 9-1-1 call takers and first responders

Access to the GEM portal is being provided to all PSAPs by Comtech TCS as a public service.

PSAPs may purchase an enhanced version of Comtech TCS Smart911 to be used in conjunction with all emergency calls to 9-1-1, in addition to text to 9-1-1.

Quick and easy deployment

The service is easily deployed and maintained, facilitating PSAP interoperability and case transfers. This offers improved caller / telecommunicator communication, and provides immediate ROI by reducing liability and the cost of maintaining custom CAD fields and/or paper directories.

Features and Benefits

Smart911 Dashboard
Smart911 Cycle
  • Instantly and automatically delivers potentially life-saving data available on unresponsive or incommunicative callers to telecommunicator’s desktop
  • Citizen-provided data that is managed to ensure it is valid, accurate, and up-to-date
  • Accurate physical addresses on mobile phones
  • Ability to rebid the location of a mobile caller, even in dropped-call or call-back scenarios
  • Works seamlessly with all CAD and call-taking system combinations – deploying in days, not months
  • Does not affect existing call routing or handling processes
  • Works on all phone types (mobile, landline, VOIP) without a special download or plan
  • Rapid and error-free delivery of rich content directly to first responders in the field who have mobile data access
  • 24 x 7 x 365 support
  • Fully geo-redundant and secure

Community Marketing and Outreach

Public Safety professionals work tirelessly to provide critical services to their communities. Comtech TCS believes it is important to assist these professionals in updating the citizens in the community they serve to understand the benefits of the Public Safety’s efforts. Comtech TCS is partnering with Rave Mobile Safety to provide a Community Marketing Campaign for all subscribers to Comtech TCS Smart911 to “get the word out” to citizens about how they benefit from this new capability. For more information on this Community Marketing support, download the Community Marketing datasheet.

For more information on how your PSAP can gain rapid access to critical emergency information with Comtech TCS Smart911, please download the Comtech TCS Smart911 datasheet, review our resources on this website or contact Kent Hellebust via email or by phone at 206-792-2446.

Contact Comtech

1 631.962.7000

Contact Comtech TeleCommunications Inc.

1 800.557.5869

Sales inquires outside the US:

  • EMEA: +34 677 595 420
  • Carib. & Latin Am. +1 703.727.1995
Contact Information

Comtech TCS Smart911 Datasheet

Smart911 datasheet cover
Download Download datasheet